Rabate99 Privacy Policy — Data Protection for Malaysia Players
Your personal data is a trust we uphold with full responsibility. This page clearly explains how Rabate99 collects, uses, and protects your information.
Table of Contents
Introduction
At Rabate99, we believe privacy is not merely a legal obligation — it is the foundation of trust between us and every player. This Privacy Policy is written to clearly and honestly explain how we handle your personal data every time you use our platform.
This document applies to all Rabate99 services including the website at rabate99.net, Android and iOS mobile apps, and all our official communication channels. By using any of these services, you agree to the data collection and usage practices described here.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in every aspect of data handling. This is not merely a legal obligation for us — it is how we demonstrate our commitment to protecting your rights as a user of the rabate99 platform.
Privacy Commitment rabate99
Bank-Level Encryption
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by major Malaysian banking institutions.
Secure Data Storage
Your data is stored in high-grade data centres with strict access controls, automated backup systems, and round-the-clock security monitoring.
Your Controls
You have the full right to access, correct, or request deletion of your personal data at any time through our support channels.
No Data Sales
Rabate99 has never and will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes.
Data Collection Limits
We only collect data that is truly necessary to operate our services. No excess data is collected without clear purpose.
Malaysia PDPA Compliance
All our data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 and relevant international standards.
2Data We Collect
We collect data in several ways — some you provide directly, some is collected automatically as you use our platform. Below is a complete explanation of these data types.
Data You Provide to Us
When you register an account or use our services, you provide the following information:
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | KYC mandatory |
| Contact Information | Email address, phone number | Account communications |
| Financial Information | Bank account number, bank name | Deposit/withdrawal transactions |
| Verification Documents | MyKad copy, bank statements | KYC Process |
| Communications | Support messages, complaints, feedback | Service records |
Automatically Collected Data
Our platform automatically collects certain technical information when you visit or use our services:
- IP address and general location information (country/region)
- Device type, operating system, and browser version
- Activity history within the platform (logins, games played, bets)
- Cookie and session data for an improved user experience
- Time and duration of each usage session
3How We Use Your Data
Every piece of data we collect has a specific and legitimate purpose. We do not use your data for purposes other than those stated here without obtaining your consent first.
- Account Management — Create, maintain, and protect your account; process logins and identity verification
- Financial Transactions — Process deposits, withdrawals, and bonus payments accurately and securely
- Legal Compliance — Fulfill KYC, AML (Anti-Money Laundering), and other reporting obligations
- Service Communications — Send important notifications about your account, transactions, and security
- Platform Improvements — Analyze usage patterns to improve overall user experience
- Fraud Detection — Identify and prevent fraudulent activity, money laundering, and unauthorized access
- Customer Support — Resolve complaints, answer inquiries, and provide technical assistance
- Marketing Communications — Send promotional information and exclusive offers (only if you have given consent)
4Data Storage & Security
Your data security is our highest priority. rabate99 continuously invests in the latest security infrastructure to ensure your information is protected at all times.
Technical Security Measures
- 256-bit SSL Encryption for all transmitted data
- Encryption of data at rest (encryption at rest) for all data stored on our servers
- Enterprise-grade firewall and intrusion detection systems (IDS)
- 24/7 security monitoring by a dedicated technical team
- Regular security audits by independent third parties
- Automated backup system in different locations for service continuity
Data Retention Period
We retain your data for as long as necessary for the stated purposes, or as required by law. Generally:
- Active account data is retained for the duration the account remains active
- Financial transaction data is retained for a minimum of 7 years in accordance with legal requirements
- Customer support data is retained for 3 years after the last interaction
- Terminated account data is retained for 5 years after closure
5Data Sharing with Third Parties
Rabate99 does not sell your personal data. Period. However, there are limited situations where we need to share data with certain parties to operate our services effectively.
Parties That May Receive Your Data
| Third Parties | Purpose | Basis for Sharing |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals | Contractual requirements |
| KYC Verification Providers | Verifying identity and documents | Legal compliance |
| Authorities | Legal compliance, criminal investigations | Legal obligations |
| IT Service Providers | Hosting, backups, system security | Operational requirements |
| Game Providers | Game verification and management | Minimum technical requirements |
All third parties we work with are bound by strict confidentiality agreements and are required to protect your data according to the same standards as rabate99. They are only permitted to use your data for purposes specified in our agreements with them.
6Cookies and Tracking Technologies
The rabate99 platform uses cookies and similar technologies to enhance your experience and ensure the platform functions properly. Below is an explanation of the types of cookies we use.
Types of Cookies We Use
- Essential Cookies — Required for basic platform functions such as login session management. These cookies cannot be disabled.
- Performance Cookies — Helps us understand how players use the platform for improvement purposes. Data is collected anonymously.
- Functional Cookies — Save your preferences such as language, theme, and other settings for easier repeat use.
- Marketing Cookies — Used with your consent to display more relevant content. Can be disabled through your browser settings.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of our platform. For more information, refer to your browser's documentation.
7Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data. Rabate99 is committed to respecting and facilitating your exercise of these rights.
Right of Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete data in your account
Right to Erasure
Request data deletion in certain permitted situations
Right to Object
Object to the use of your data for direct marketing purposes
Right to Portability
Request your data in a format portable to other platforms
Right to Restrict Processing
Request temporary restrictions on your data processing in certain cases
To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within 30 working days. In cases requiring additional information or review, we will inform you of the extended timeframe.
8Child Protection
Rabate99 is a gaming platform intended exclusively for individuals aged 18 and above. We take child protection very seriously and have strict measures in place to prevent use of the platform by underage children or adolescents.
- We do not accept registrations from individuals under 18 years of age
- Age verification process (KYC) is implemented for all new accounts
- If we discover that children's data has been inadvertently collected, we will delete it immediately
- Parents or guardians who suspect their child is using this platform are encouraged to contact us immediately
9Changes to Privacy Policy
Rabate99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to informing you about any material changes.
When we make significant changes, we will:
- Updating the "Updated" date at the top of this page
- Sending notifications to your registered email at least 14 days before changes take effect
- Displaying clear notices on the login page or platform homepage
- For highly material changes, actively seek your consent before the changes take effect
Continued use of the rabate99 platform after the effective date of any amendments indicates your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
10Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, do not hesitate to contact us. We have a dedicated team to handle privacy and data protection enquiries.
- Live Chat — Fastest way. Available 24/7 directly from the rabate99 platform or app.
- Privacy Email — [email protected] for specific data protection inquiries (response within 2 working days).
- Telegram — Through official rabate99 support channels for general inquiries.
For formal privacy-related complaints that cannot be resolved through the above channels, you have the right to refer to the Personal Data Protection Department of Malaysia or the relevant regulatory body in your region.
Your Data Is Safe at Rabate99
Register an account and play with peace of mind — your privacy is protected by the latest security technology and our unwavering commitment to data protection.